These Terms of Service ("Terms") govern your access to and use of the website, AI consultation services, and AI-powered marketing services (collectively, the "Services") provided by VividAI Solutions (referred to as "we," "us," or "our"), located at vividaisolution.com
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By accessing our website, booking a consultation, signing a service agreement, or otherwise using our Services, you ("Client," "you") agree to be bound by these Terms. If you do not agree, you must not use our Services.
These Terms should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.
We provide AI consultation and AI-powered marketing services, which may include, without limitation:
Strategic consultation on AI adoption, automation, and marketing systems;
Design, configuration, and implementation of AI tools, chatbots, and automation workflows;
Marketing campaign strategy, content creation, and execution using AI-assisted tools;
Integration with third-party platforms (e.g., CRM, scheduling, advertising, and communication tools); and
Any additional deliverables outlined in a separate service agreement, proposal, or statement of work ("Engagement Documents").
Where these Terms conflict with a signed Engagement Document for a specific client, the Engagement Document will govern for that engagement.
Our Services are intended for businesses and individuals acting in a business capacity. You must be at least 18 years of age and have the legal authority to bind the business you represent to these Terms.
You agree to:
Provide accurate, complete, and current information required for us to deliver the Services;
Obtain any necessary rights, licenses, or consents for content, data, or materials you provide to us or submit through AI tools we configure;
Use the Services and any AI tools or deliverables in compliance with applicable law, including privacy, anti-spam (e.g., Canada's Anti-Spam Legislation, "CASL"), and advertising regulations;
Not use the Services for unlawful, fraudulent, misleading, or harmful purposes; and
Maintain the confidentiality of any login credentials, API keys, or account access we provide.
Because our Services involve artificial intelligence, you acknowledge and agree to the following:
No guarantee of accuracy: AI-generated outputs (including content, recommendations, chatbot responses, and analysis) may contain errors, inaccuracies, or biased results. Outputs should be reviewed before being relied upon or published.
Third-party AI providers: Our Services may rely on third-party AI models and infrastructure. We do not control, and are not responsible for, the underlying performance, availability, or policies of those third-party providers.
No professional advice: AI-generated or consultation-based recommendations do not constitute legal, financial, tax, medical, or other professional advice. You are responsible for independently verifying and, where appropriate, obtaining professional advice before acting on any recommendation.
Data submitted to AI tools: You should avoid submitting sensitive personal information (e.g., health data, government ID numbers, full financial account numbers) through AI tools we configure unless we have specifically advised you it is necessary and secure to do so.
Fees for our Services will be set out in your Engagement Document or invoice.Late payments may be subject to a late fee which will also be set in the engagement document. The suspension of Services without notice will also uphold a fee which will be set in engagement document
Refunds: Will be set in the engagement document, but refunds will be eligible depending on the plan the client is on.
All fees are exclusive of applicable taxes unless stated otherwise. We reserve the right to update our pricing for future engagements with reasonable notice.
Our Materials: All pre-existing templates, frameworks, software, methodologies, and proprietary tools we use to deliver the Services remain our exclusive property, whether or not incorporated into deliverables.
Client Deliverables: Upon payment, Upon full payment, the Client will own the specific deliverables created for them (e.g., marketing copy, campaign assets, custom-configured workflows), excluding our underlying tools, templates, and pre-existing intellectual property, which we license to you for use in connection with the Services
Client Content: You retain ownership of content, data, and materials you provide to us, and you grant us a license to use them solely to perform the Services.
Each party agrees to keep confidential any non-public business, technical, or client information disclosed by the other party in connection with the Services, and to use such information solely for the purpose of the engagement, except as required by law.
To the maximum extent permitted by applicable law, VividAI Solutions and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Services will not exceed the total fees paid by you to us in the Three (3) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Canadian law.
You agree to indemnify and hold harmless VividAI Solutions from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of applicable law, including content or data you provide.
These Terms remain in effect while you use our Services or for the duration of an active Engagement Document. Either party may terminate an engagement in accordance with the notice period specified in the applicable Engagement Document, or, absent such terms, upon 14 days written notice.
We may suspend or terminate your access to the Services immediately if you breach these Terms, engage in unlawful conduct, or fail to pay outstanding fees.
Our Services and website are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business outcomes, marketing results, lead volume, or revenue from use of our Services.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for any disputes not otherwise resolved through good-faith negotiation.
We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at:
VividAI Solutions
Email: [email protected]
Website: vividaisolution.com